CUSTOMER SERVICE

TIMEFRAME

If a piece is in stock, it will be dispatched within 2 business days and delivered to you within 2-7 business days.

If a piece is out of stock, it will take 7-9 business days to verify your order, send for production, quality check and package. It will then take 2-7 business days to be delivered to you.

If a piece is personalized, the final design will be ready within 3-5 business days, then 7-9 business days to verify the order, send for production, quality check and package. It will then take 2-7 business days to be delivered to you.

SHIPPING RATES

We ship nationally and internationally with FedEx or DHL. Please find our rates below.

Lebanon USD 10
UAE USD 30
Middle East, Egypt and the Indian Subcontinent USD 33
Europe USD 34
KSA USD 30
USA and Canada USD 40
Mexico USD 55
Far East USD 35
Eastern Europe and Africa USD 51
However, this excludes the fees accompanied with international shipping such as taxes and custom fees.

When your order is shipped, you will be notified by email. Please note that you will need to sign receipt when your order arrives.

ORDERING A PERSONALIZED PIECE

  1. Tell us how you envision your piece.
  2. Agree on delivery time frame and price.
  3. Pay in cash or online.
  4. We will show you the final sketch for approval.
  5. We will send the sketch for production.
  6. We will ship your jewelry to your door.

REPRODUCING ITEMS

In the case that any of the materials in the piece you wish to reproduce are not available, we will let you know beforehand.

ORDER CANCELLATION

Unfortunately, your order cannot be cancelled once the payment has been made.

Returns and Refunds
Because we don’t have a large stock of ready-made pieces and since the majority of the orders we receive are custom-made, our policy does not include returns or refunds.

GIFT CARDS

Gift cards should be redeemed within 12 months from the date of purchase. Please note that their equivalent amount cannot be exchanged for cash.

JEWELRY CARE

Since gold jewelry has to be mixed with other metals, or alloys, for sturdiness, these alloys can be affected by some factors such as water, oils and sometimes even the air (e.g. on the beach). Therefore, it’s advised not to wear your jewelry before your hands are completely dry, in hot weather, or on the beach. Other factors that may tarnish your jewelry include perfumes, lotions, bleachers and oils. Also, when storing your jewelry, make sure pieces do not come in contact to avoid scratches.

DIDN’T FIND THE ANSWER YOU’RE LOOKING FOR?

If you need further assistance, please do not hesitate to contact us on WhatsApp at 00961 76 678 528 or email us at [email protected]

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